Support

We're here to help.

Eternity Vault is a place to record a whole life — in your own words, pictures and voice — witnessed by the people who were there, and kept forever. If you need help or have a question, please reach out.

Contact us

Email brandon@eternity-vault.com and we'll get back to you. Please tell us what device you're using and, if something went wrong, what you were doing when it happened — it helps us sort it out faster.

Common questions

Is the app available yet?

Not quite. Eternity Vault is coming soon to the App Store and Google Play. This site is where the news will land first.

What does it cost?

The app is free to use. Down the road we'll offer keepsakes made from your journey — like a printed Journey Book — but building and keeping your life's record won't cost you.

What happens to my memories?

They're yours, and they're kept. Eternity Vault is built for permanence, not for scrolling. You can download your own archive at any time — we don't hold your memories hostage.

What does "witnessed" mean?

When you tag someone who was really there, they can confirm the moment. Confirmed moments are marked as witnessed. It's never about true or false — only about who was there to remember it with you.

How do I report a problem or something inappropriate?

Inside the app you can report content, and you can block other members. You can also email us any time at brandon@eternity-vault.com.